FAQ's & Contact
Have questions? We've tried to answer as many as we can here, but should there be anything you still need to know, please email firstname.lastname@example.org
We're here to help.
Think of us as an art dating service. Here's how it works:
1. CLICK 'Find Some Art' on the TV screen
2. SWIPE Right to 'Like' or Left to 'Strike' to make your selections.
3. VIEW your art. Based on the choices you make, we present you with art we think you'll love. It's that simple.
Once you have found some art that you love, simply choose the size and finishing option that you want and click the 'LOVE THIS, ADD TO CART' button. Your order will be calculated automatically and includes FREE courier delivery to any UK mainland address.
Secure payments are accepted via PayPal. And you don't have to sign up to make payment. You can simply make your payment as a guest. Just put in your details as requested and we will process your order.
We know you can't wait to get your hands on the artwork you love. That's why, from the minute we receive confirmation of your order and payment, we endeavour to ensure you take delivery of your artwork within 3 - 5 working days. And, in most instances, even sooner!
Your artwork will be delivered FREE via our courier delivery service to any UK mainland address. And although we take extra care to ensure your art reaches you safely, securely and in perfect condition, sometimes accidents can happen.
But don't worry. In the unlikely event that your artwork should arrive damaged, be the wrong artwork or simply not turn up at all! We have a full Returns Policy in place to ensure complete peace of mind. Now isn't that nice.
We want you to have the best. That's why, at Ducks on the Wall, we only use the finest papers, canvases, frames, mounts and inks to ensure that you receive the optimum in quality.
This policy covers all data that is shared by a visitor with us whether directly via www.ducksonthewall.com or via email.
1. Information we collect
In operating our Website we may collect and process the following data about you:
1.1 Details of your visits to our Website and the resources that you access including, but not limited to, traffic data, location data, weblog statistics and other communication data.
1.2 Information that you provide by filling in forms on our Website, such as when you register to receive information such as a newsletter or contact us via the contact us page.
1.3 Information provided to us when you communicate with us for any reason.
Cookies are very small text files that are stored on your computer when you visit some websites.
You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.
2.1 The following is strictly necessary in the operation of our website.
This Website Will:
Remember the results of your selections made on the site
Remember your list of favourites
Remember if you have opted in for email
Remember what is in your shopping basket
Remember where you are in the order process
Remember that your session is secure
The following are not strictly necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).
2.2 Functional Cookies
This Website Will:
Track the pages you visit via Google Analytics
2.3 Targeting Cookies
This Website Will:
Allow you to share pages with social networks such as Facebook (If available)
This website will not
Share any personal information with third parties.
3. Use of your information
The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:
3.1 To provide you with information requested from us relating to our products or services and to provide information on other products, which we feel, may be of interest to you if you have consented to receive such information.
3.2 To meet our contractual commitments to you.
3.3 To notify you about any changes to our Website, such as improvements or service/product changes, that may affect our service.
3.4 To provide you with information about goods and services similar to those, which were the subject of a previous sale to you.
4. Disclosing your information
We may only disclose your personal information to third parties: Where we sell any or all of our business and/or our assets to a third party. Where we are legally required to disclose your information or to assist fraud protection and minimise credit risk.
5. Access to information
The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10, which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us using the details below.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
8. Contacting us
We welcome any queries, comments or requests you may have regarding this policy please do not hesitate to contact us at email@example.com
Terms and Conditions
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website contains material which is owned by Ducks on the Wall. This material includes, but is not limited to, the products, design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Returns & Refunds
It's important to us that you're completely happy with your purchase. Unfortunately though, sometimes things do go wrong. So below you’ll find all the details you’ll need to make a return, get a refund or cancel an order.
Ducks on the Wall guarantees your satisfaction and will give you a full refund or a replacement for purchased items you are not satisfied with. If you don't love it, or you have changed your mind, simply return your item within 30 days of receipt to receive a full refund.
Here’s how it works:
- Email firstname.lastname@example.org with your order number and the reason for your return
- We’ll then send you details on how to return your order
- Return the item in the original packaging. Please note the item(s) must be in the original condition you received it in
- Once we receive your returned order, we'll replace it or refund it, including any shipping costs. We process all refunds and replacements within 30 days
Wrong or Damaged Artwork:
In the unlikely event that we sent you the wrong artwork or your artwork arrived damaged or in poor condition, simply email email@example.com to let us know the problem (Remember to include your order number in the email). You will receive an email letting you know when your correct artwork is on its way and details for returning the wrong or damaged items.
To cancel an order that has not yet shipped, simply email firstname.lastname@example.org with ‘Cancel my order' and your order number in the subject line and we'll cancel it straight away.
Have a question we haven’t answered? Please email email@example.com
We're here to help!